Owner Relations Team Member

Year Round – Full Time Winter Park Lodging Company in Hospitality and Tourism
  • Winter Park View on Map
  • Post Date: September 11, 2019
  • Apply Before : November 30, 2019
  • Applications 0
  • View(s) 27
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Job Detail

  • Job Categories Other
  • Qualifications GED
  • Experience Level Mid Level
  • Job Start Month Year round
  • Job Available Until Month Year round
  • Job Benefits
    • Employer-offered health insurance with monthly contribution
    • 401K with up to 4% match and no vesting period
    • Winter Park Resort ski pass or other recreational pass of equal value
    • PTO + PTO accrual for select holidays worked
    • Company paid cell phone or monthly stipend

Job Description

Job Title: Owner Relations Team Member

Reports To: Owner Relations Team Manager

Status: Full-time, year-round

Job Summary:  This position will work closely with the Owner Relations Team Manager in handling all aspects of the department.  The main objective of this department is to foster long-term relationships and build trust with all of our owners.  For that reason we’re looking to add team members who would like to grow with the team and help build those relationships.


  • Proactive written and verbal communication with owners
  • Development of owner newsletters, surveys, and other online tools to communicate and evaluate company’s performance for owners
  • Handle day to day requests and questions from homeowners
  • Assist with monthly owner statements including proof reading and adding and editing charges to owners
  • Regular monitoring of property revenue performance and analyzing why properties are not performing to expectations
  • Visit properties to evaluate upkeep/decor and work with owners to coordinate updating of any furnishings or inventory needed in the properties
  • Meet with owners face to face as needed
  • Weekly check of owner arrivals to confirm owner inspection list with Head of Housekeeping/Inspections
  • Work alongside the Property Care Teams to ensure owner requests are met as well as to communicate property issues to the owner, as well as coordinate with outside vendors working on properties.
  • Assist in the on/offboarding of properties.  This includes the behind the scenes tasks of setting up the properties in all software systems, helping to coordinate photos/floor plans, confirming that maintenance, housekeeping and marketing related needs are taken care of prior to properties going live online, and other tasks that might arise.  This also includes all communication with the property owners to answer any questions and help guide them through the process of coming on program and educate them on the ins/outs of renting short-term. Off boarding includes managing 30 day blocks, shutting off integrations at the appropriate times and removing WPLC items from the properties.
  • Perform related duties in the homeowner department as assigned by Owner Relations Manager


  • Excellent verbal and written communication skills
  • Detail oriented, good analytical and organizational skills
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Ability to perform multiple tasks at once and work in fast paced/deadline driven environment
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to lift 75+ lbs
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to be fully accountable for decisions is a must
  • Clean, professional appearance
  • Must have reliable transportation and a valid driver’s license
  • High school diploma

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