Hotel Front Desk Clerk

Year Round – Full Time Year Round – Part Time @Allington Inn & Suites
  • 215 Central Ave, Kremmling, CO 80459, USA View on Map
  • Post Date : 05/13/2023
  • Salary: $16 / Hourly
  • 0 Application(s)
  • View(s) 625
1 Job Openings
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Job Detail

  • Requires 21st Century Skills? Yes
  • Job Function Guest Services
  • Education Level GED/High School Diploma
  • Job Schedule FlexibleWeekdayDayNight
  • Experience Level Entry Level
  • Work Location On-Site
  • Job Qualifies for Earn & Learn Program No
  • Job Start Month May 2023
  • Benefits

    Paid vacation for full-time
    Paid Sick Leave
    Employee Discount
    Weekly Paychecks

Job Description

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.


Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.

Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.


High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel preferred.
Customer service experience required.
Basic computer skills required.


customer service: 1 year (Preferred)


Paid vacation for full-time
Paid Sick Leave
Employee Discount
Weekly Paychecks

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.