Job Function Hospitality
Education Level Not Specified
Schedule Preference WeekdayDay
Experience Level Entry Level
Job Start Month March 2022
BenefitsWe offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Medical Dental Vision Spending accounts Life and accident coverage Disability Voluntary income protection benefits Wellness program Employee Assistance Program Paid time off, parental leave and holidays Legal and identify theft plan
Put the World on Vacation
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.
New hire Bonus $500/Flexible schedule
Essential Job Functions
Responsibilities include, but are not limited to:
Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens. Observe precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors.
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments.
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
Performs other duties as needed
Minimum Requirements and Qualifications
• High School diploma or equivalent preferred
Knowledge and skills
• Detail oriented with organizational skills
• Familiarity with cleaning products and equipment
• Ability to read and comprehend routine instructions, short correspondence and memos
• Ability to give high priority to customer service
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
• Must be people oriented and able to work independently or with others as needed
• Has knowledge of general cleaning concepts
• Has knowledge of cleaning chemicals
• Has experience with cleaning tools and equipment
• Six months related housekeeping experience preferred