Who We Are: At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Don’t be fooled by our convenient location, though… you’ll feel remotely tucked away in our high-country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience. Whether you are fulfilling a lifelong dream to work at a ski resort or you are just wanting a change of scene, we have great jobs and an awesome experience waiting for you!

Who We Are Looking For: Winter Park Resort is a place for mountain lovers, adventure seekers, and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and discover the adventure that will keep you coming back for more. Whether you are looking to have your first taste of a winter season in the Rockies or to build a long-term career, we have something for everyone.  We work to play… Are you in?

Perks & Benefits: There’s more than a free season pass waiting for you! You don’t just get a job at Winter Park, you get an experience and a lifestyle. As a member of our team, you’ll enjoy a variety of perks and benefits that are available to our year-round and seasonal employees. Some examples include:

• Free season pass to Winter Park Season and free access to all fifteen Alterra Resorts throughout North America.
• Discounted tickets for your friends & family
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs for eligible employees
• 401(k) plan with generous company match for all employees
• Paid parental leave of up to 6 weeks for eligible employees
• Generous food & beverage and retail discounts
• Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment! Don’t worry the uniforms are provided!

POSITION SUMMARY:

The Lift Operations Supervisor is responsible for the staffing, operation, and record keeping, with an emphasis on safety and guest service, within a section of up to fourteen aerial and surface lifts within the Lift Department. This includes hiring, placement, training, evaluation, discipline, and termination of staff within his/her section. They will ensure that lifts are operated in accordance with Lift Department, Winter Park Resort, Colorado Passenger Tramway Safety Board, ANSI B-77.1, United States Forest Service, and insurance rules and regulations. The Lift Operations Supervisor will verify consistent revenue collection and ticket security by overseeing lift ticket scanning. They will consistently follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

ESSENTIAL DUTIES:

• Watch for and manage hazards and potential hazards involving passengers, employees, and machinery. Take reasonable action to prevent accidents.
• Report and/or correct unsafe conditions which may affect guest or employee safety as soon as possible.
• In the event of an emergency, follow Winter Park Resort/ Lift Department Policies and Procedures to take appropriate action.
• Conduct and document weekday safety morning meetings with staff to increase safety awareness.
• Train lift employees in guest relations in order to create and maintain a friendly, congenial and helpful atmosphere in which to serve our guests while providing them assistance, information and/or directions.
• Train lift employees in handling first line conflicts and grievances with guests as well as conflict resolution within a crew.
• Train lift employees in the lift mechanical and operational policies and procedures in accordance with all applicable sections of the current Colorado Passenger Tramway Safety Board and ANSI B-77.1 rules and regulations.
• Train employees in good safety practices and awareness in the workplace.
• Accurately document initial and on-going training of lift operations employees.
• Train lift employees in ticket scanning duties to guarantee revenue collection and ticket security.
• Handle first line conflicts and grievances with guests as well as conflict resolution
• Create and maintain a positive learning and working atmosphere that encourages teamwork, cooperation, and communication as well as questions, comments and suggestions.
• Follow up at each lift daily to assure that lift employees are following good safety practices and guest relations, and that applicable rules and regulations, and policies and procedures are being carried out.
• Communicate daily with Lift Operations Manager for schedule changes, memos, policy changes, special events, guest comments, and general operations information.
• Communicate daily with Crew Leaders and Crew Members to report schedule changes, memos, policy changes, special events, guest comments, progress of each crew member.
• Review lift logs and incident reports daily for completeness and accuracy.
• Inspect each lift and control cabin daily paying particular attention to safety, housekeeping, ropes, barriers, ramps, corrals, litter, tool storage, snow removal, signs, flagging, bulletin boards, ski tip clearance, ample supplies, training manuals, and emergency procedures.
• Take appropriate action to ensure that lift operations personnel are in a clean authorized uniform and have a name tag on. Personal appearance guidelines must be followed.
• Prepare work schedules to ensure that all positions are filled daily and stay within manpower and budget requirements.
• Communicate with Lift Maintenance Supervisor weekly and assist with daily pre-op inspection when maintenance is short-staffed.
• Assist lift mechanics by training Crew Leaders to assist with daily pre-op inspection when maintenance is short-staffed.

Other Duties:

• Coordinate weekly auxiliary run with Crew Leader and lift mechanic.
• Keep lift tools in working order.
• Schedule and conduct interviews as needed.
• Ensure that new and returning Crew Members/Leads complete the Human Resources paperwork in a timely fashion. Schedule orientation and training sessions for employees as needed.
• Give timely positive feedback when deserved and timely constructive discipline when required to correct problems early and document these actions.
• Administer required checklists and evaluations in a timely fashion.
• Coordinate activities with all departments, especially slope, ski school, comp. center and ski patrol for a smooth and efficient operation.
• Maintain a friendly, congenial and helpful attitude towards other departments.
• Keep lines of communication open with all employees.
• Be a Winter Park Resort guest relations representative both on and off the job. Project a desirable image that reflects favorably upon you, this position, and the ski area.
• Maintain good housekeeping in work area and pick up trash on resort area.
• Assist with traffic control in the crowded areas of the mountains as needed.
• Plan, schedule and implement lift employee activities.
• Perform other duties as directed by Lift Operations Manager.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• High School diploma or GED

Experience:

• Minimum one full season lift operation experience and/or supervisory experience or demonstrated ability.

Qualifications and Skills:

• Be able to ski/ride around the entire mountain in order to move quickly from lift to lift.
• Working knowledge of Microsoft Office and basic computer functionality required.
• Valid Colorado Driver’s License and clean motor vehicle record desirable.
• Must be at least 18 years of age.
• Must be in good physical condition.
• Must be able to work overtime, weekends, holidays, and emergencies, as needed.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends and holidays.

• The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc…
• The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
• Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
• Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily – reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts’ hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts’ total compensation package for employees. Other rewards may include many region-specific benefits.

hourly pay range: $21- $25