Reservation Agent

Seasonal @Granby Ranch in Ski and Bike Resort
  • 1000 Village Rd, Granby, CO 80446, USA View on Map
  • Post Date : 01/12/2022
  • Apply Before : 02/12/2022
  • Salary: $14.00 - $15.00 / Hourly
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Job Detail

  • Job Function Reservations (Call Center)
  • Education Level Not Specified
  • Schedule Preference Flexible
  • Experience Level Entry Level
  • Job Start Month January 2022
  • Job Available Until Month April 2022

Job Description

Reports To: Assistant Ticket Manager
Department: Reservation Center
Date: 1/12/22
Status: Part Time/Full Time Seasonal

Our Ethos:
Join us as we take on a re-envisioning of Ski Granby Ranch. We are a new resort and hospitality management company, but we have a way of doing business that has been forged by over forty years in the mountain resort and hospitality sectors. You will become part of an organization that is fundamentally biased towards team. We look for people who share our ethos:
• Team Success. We succeed only when the team succeeds; importantly, that success is the team’s success. We support each other with resources, constructive feedback, and positive encouragement.
• Continuous Improvement. We are in a constant mode of innovating, creating, and executing, all of which is thoughtfully balanced with a foundational sense of focus and attention to detail.
• Every Team Member Matters. We recognize the value and contributions of all team members, without question. We are snowmakers who quietly go about our duties at midnight; human resources professionals who navigate the challenges of business in mountain communities; the back-of-house staff passionately dedicated to our craft. Whether you are a frontline team member or a divisional leader, we thrive under the philosophy that no role is insignificant.
• Professionalism & Relatability. We sit in boardrooms. We turn wrenches. We flip burgers. We believe an egalitarian culture, respect, shared passion, and a sense of community among mountain people is imperative to success.
POSITION SUMMARY:
The Reservation Center Agent is responsible for receiving, responding to, and following up on all phone
calls, emails and requests directed to Ski Granby Ranch. As a Reservation Center Agent, you will be
communicating with our customer base in an efficient manner selling- including, but not limited to season passes, lift tickets, rental equipment, ski school lessons, and lodging.
ESSENTIAL JOB FUNCTIONS:
• Maintain an organized, clean, efficient work space and maintain sanitization throughout the day in accordance with COVID-19 regulations and company policy.
• Maintain exceptional level of service in all interactions with guests, fellow employees, and
• other/all departments.
• Answer all Reservation Center calls and emails in an efficient and helpful manner.
• Sell and book Ski Granby Ranch offerings- including, but not limited to- Season Passes, Lift
• Tickets, Ski School, Lodging, Dining and other associated packages.
• Help assist the Reservation Center Supervisor prepare reservation packets consisting of prepaid information for the Ticket department daily.
• Respond to and follow up on all requests in a timely manner.
• Handle all guest information professionally and in confidence at all times.
• Work with other departments to ensure goals are met and processes are effective within the Reservation Center operations.
• Keeping a calm, organized, and positive environment at all times.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
• Assist with Ticket, Retail and Rental departments as requested
• Assist with wedding and group sales calls.
• Maintain an exceptional level of guest service in all interactions with guests, fellow employees
• and other department managers.
• Other duties as assigned
SKILLS, KNOWLEDGE, AND ABILITIES:
• Ability to handle guest interactions, both positive and negative, in a professional and courteous
• manner.
• Strong working knowledge of computer systems- including but not limited to- Microsoft Word,
• Excel, and Outlook.
• Highly developed customer service skills.
• Knowledge of the area and Granby Ranch services/amenities.
• Ability to understand and carry out written and verbal instructions.
• Ability to learn new software. Example: Ticketing software (Siriusware)
• Talking to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being
• made, asking questions as appropriate, and not interrupting at inappropriate times.
EDUCATION, EXPERIENCE, AND CERTIFICATIONS:
• High School Diploma or equivalent required.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
• Ability to stand, bend, and sit for long periods of time.
• Ability to lift up to 20 pounds.
• Climbing stairs, walking, and locating guests outside when necessary.
• Weekend and holiday work required.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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