Reservation Team Member

Seasonal – Full Time Winter Park Lodging Company in Hospitality , in Hospitality and Tourism
  • Winter Park Lodging Company, 21 Kings Crossing Road, Winter Park, CO 80482, USA View on Map
  • Post Date : 06/16/2021
  • Salary: $45,000.00 - $50,000.00 / Annual
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Job Detail

  • Job Function Guest Services
  • Education Level Not Specified
  • Schedule Preference Flexible
  • Experience Level Mid Level
  • Job Start Month June 2021
  • Job Available Until Month Year round
  • Benefits
    Benefits: 401K with up to 4% match with no vesting period Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value PTO + PTO accrual for select holidays worked + Sick Time Company paid cell phone or monthly stipend Friends & Family lodging discount

Job Description

Reports To: Reservations Manager

Status: Full-time, year-round

Job Summary: The Reservations Team agent will be part of a team handling online and phone sales for our vacation rental properties in Winter Park and Steamboat. A Reservations Sales Member will smoothly lead a guest through the booking process by building rapport and confidence.  An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals.

Responsibilities:

  • Work well with the team to book reservations for Winter Park and Steamboat
  • Travel to Steamboat/Winter Park as needed for in-person meetings and trainings with team members
  • Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
  • Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
  • Work with partner companies to ensure all reservations are accounted for
  • Strive to achieve all personal and office-wide sales goals
  • Troubleshoot and resolve reservation questions and issues
  • All other duties as assigned

Benefits:

  • 401K with up to 4% match with no vesting period
  • Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked + Sick Time
  • Company paid cell phone or monthly stipend
  • Friends & Family lodging discount

Qualifications:

  • A minimum of two years related experience in a competitive sales atmosphere
  • Possess outstanding customer service and sales skills
  • Possess excellent computer skills and learn new software quickly
  • Organize, plan ahead, multi-task and manage workload in positive manner
  • Demonstrate outstanding customer service skills including full fluency in speaking, reading, and writing English
  • Interact in a friendly and comfortable manner with staff, partners and guests via phone, text, and in person
  • Hold a valid driver’s license
  • Show attention to detail and be team oriented
  • Have ability to reason and create solutions in unexpected, high pressure situations
  • Be dependable and punctual
  • Type 40+ wpm
  • Lift at least 25 lbs

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