Description

TICKET SCANNER

Reports To: Ticket Scanning Supervisor

Department: Guest Services

Status: Part Time/Full Time Seasonal

POSITION SUMMARY:

The Ticket Scanner position is responsible for greeting guests and verifying chairlift passengers have valid ticket or pass for chairlift access, confirming that a waiver has been signed, and verifying the identity on the scanner with that of the pass/ticket media holder. This position requires standing and walking outdoors in variable and sometimes extreme weather conditions interacting with hundreds of guests throughout each shift. Also performs ticket agent duties, as assigned.

ESSENTIAL JOB FUNCTIONS:

• Greet guests with friendly, welcoming demeanor.
• Scan each ticket/pass media to verify valid chairlift access, signed waiver, and confirm identity matches person with media being used.
• Detain guests whose ticket/pass media does not match identity or is not valid and follow protocol for the situation.
• Sell lift tickets, rental equipment, and ski school lessons daily.
• Process coupons and promotions as required.
• Process credit card transactions and adhere strictly to guest and other privacy policies.
• Ensure proper cash handling procedures are in place and adhered to at all times.
• Organize prepaid reservation packets for the following day.
• Complete closing procedures for individual selling stations.
• Sell and process Granby Ranch Season Passes.
• Work with other departments to ensure goals are met and processes are effective.
• Keeping a calm, organized, and positive environment at all times.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Maintain an exceptional level of guest service in all interactions with guests, fellow employees, and other department managers.
• Assist with lift maze set up.
• Other duties as assigned.

Requirements

 SKILLS, KNOWLEDGE, AND ABILITIES:

• Computer literacy and keyboard knowledge.
• Excellent customer service skills.
• Ability to comprehend, speak, read, and write English fluently.
• Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
• Ability to handle cash and credit card transactions efficiently.
• Ability to understand and carry out written and verbal instructions in English.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

• High School Diploma or equivalent or actively enrolled in High School.
• Must be at least age 16.
• Customer service experience preferred.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Work outdoors in variable and sometimes extreme weather conditions.
• Ability to stand for long periods of time.
• Ability to lift up to 30 pounds.
• Standing, walking, dexterity for keyboard, handheld scanner.
• Dexterity, Auditory and Visual capabilities for operating scanning equipment and interacting with hundreds of guests per shift.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.