Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match – up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Group Services Coordinator is the liaison between Winter Park Resort and the contracted group; coordinating lodging, rooming lists, food and beverage, meeting space, lift tickets, activities, etc, and communicating group details to the appropriate resort departments, in a manner that enhances the overall Winter Park Resort experience that the group will have.  This is an extension of the sales team and the services coordinator upholds contracted business and is expected to upsell groups into additional available group products.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resort’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resort’s total compensation package for employees. Other rewards may include many region-specific benefits.

hourly pay range: $21 – $23

ESSENTIAL DUTIES:

• Send introductory letters/calls to all confirmed groups assigned.
• Return calls/inquiries from clients within 24 hours.
• Communicate with account and/or sales manager for a clean transition from sales.
• Assist account manager with order forms for lift tickets, rentals, lessons, and activities.
• Assist with group EZ Waiver management.
• Manage shared Group Outlook calendar, tracking bookings and events.
• Assist with fielding leads and inquiries through Delphi.
• Communicate all group needs effectively and timely to all departments involved.
• Meet groups upon arrival, both lodging and day groups.
• Provide welcome greeting to group and review group itinerary with leader.
• Provide room keys to group and assist with off-loading and getting to rooms.
• Provide lift tickets, meal vouchers, gift cards, etc to group leader and instruct on use.
• Support Group Rentals by ensuring groups arrive to rental fit location on time.
• Support F&B at group banquet events, follow up with group and department after event.
• Communicate regularly with group leader during stay.
• Assist wedding sales manager on site as needed, including weddings, rehearsals and site tours.
• Assist with distribution and shipping of group/resort collateral if needed.
• Support the mission and values of Winter Park Resort, by daily application of selling, planning and relationship skills.
• Attend weekly sales meeting and bi-weekly one on one with Director of Sales.
• Support the mission and values of Winter Park Resort, by daily application of selling, planning and relationship skills.
• Keep current with all Winter Park products, pricing and strategies.
• Exhibits initiative, responsibility, and accountability.
• Must be able to work some nights/weekends and have flexible hours based on groups travel dates

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS

Education:

• Bachelor’s Degree preferred

Experience:

• 1-2 years’ experience in hospitality industry preferred