JOB SUMMARY

Performs a variety of processing and customer service duties in accordance with federal, state, and local statutes in the administration of motor vehicle titles, registrations, and related documents.

ESSENTIAL JOB FUNCTIONS

• Assists customers at the counter, by telephone, and by mail, by providing specific, complete, and accurate information.
• Processes vehicle titles, liens, and registrations.
• Receives, sorts, logs, and processes mail-in and drop-off vehicle titles, liens, registrations, and persons with disability placards.
• Responds to customer complaints and issues, and refers complex problems to support staff for resolution.
• Verifies all documents and data entry for accuracy to ensure compliance with Colorado Statutes, Rules, and Regulations.
• Calculates and collects appropriate taxes and fees, and issues receipts as needed.
• Operates the cashiering system, maintains the cash drawer, enters accurate check and cash payments, and prepares the deposit of individual cash drawers.
• Maintains assigned inventory.
• Keeps accurate records for retention and corrects records as needed.
• Enforces title and registration procedures established by Colorado Statutes, Rules and Regulations of the Colorado Department of Revenue, and Grand County Policies and Procedures.
• Enforces Secure and Verifiable Identification procedures established by Colorado Statute and Rules and Regulations of the Colorado Department of Revenue.
• Processes motor vehicle transactions, including dealership paperwork, transfers of title, temporary tags, etc.
• Cross-trains with others in the department and performs duties as needed.
• Assists other units of the Clerk and Recorder Department when needed (Recording, Elections).
• Performs other related job duties as assigned.