Job Description
Never Summer Mountain Products is hiring Retail Sales Associates who are energetic, outgoing, and passionate about the outdoors to help us provide a high-quality shopping experience.
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About the Role
We are looking for team members who love outdoor culture, excel at communication, and get excited about helping customers find the perfect gear. The ideal candidate brings previous retail experience, a positive attitude, and a strong drive to learn our processes.
Key Qualifications
o Customer Focus: Strong customer service, sales, and communication skills.
o Experience: Previous retail or customer service experience is highly preferred.
o Industry Passion: Knowledge of outdoor products and a deep connection to the outdoor lifestyle.
o Operations: Proven accuracy with money handling and Point of Sale (POS) systems.
o Mindset: Self-motivated, attentive to detail, and a collaborative team player.
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Essential Responsibilities
Customer Service and Sales
o Greet customers warmly and build meaningful relationships to drive sales.
o Move dynamically around the sales floor to assist customers and monitor store security.
o Provide accurate product information and tailored gear recommendations.
Merchandising and Maintenance
o Monitor inventory daily and restock shelves to keep products available.
o Maintain a clean, organized, and visually appealing front-of-house and back-stock area.
o Assist with merchandise displays while dressed comfortably in a style that reflects our store image.
Area Information
o Act as a local guide by sharing accurate info on trails, activities, dining, and wildlife safety.
o Stay educated on local trail conditions to confidently advise visitors.
Operations & Training
o Maintain strict punctuality and follow proper opening and closing procedures.
o Operate the POS system with high accuracy and zero errors.
o Actively participate in product demos, clinics, and ongoing industry education.
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Physical Requirements
o Stand and walk for extended periods on the sales floor.
o Reach overhead, bend, squat, kneel, and safely lift boxes up to 45 lbs.
o Safely use step ladders and walk up and down stairs while carrying product.
o Perform regular store upkeep like sweeping, vacuuming, and emptying trash.
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Schedule
o Operational Hours: The store is open 7 days a week; weekly hours vary.
o Availability: Must be flexible to work a mix of opening shifts, closing shifts, and at least one weekend day.
