Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match – up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

Assists in managing all aspects of the Housekeeping department to ensure clean, orderly, and attractive conditions of the establishment. Is responsible for the inventory management, ordering of all supplies, hiring, training, correcting, and scheduling all Housekeeping employees in conjunction with the Housekeeping Manager.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts’ hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts’ total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly pay range: $24 – $26 DOE

ESSENTIAL DUTIES:

• Train, lead, coach, and correct a team of Core, Regular, Seasonal and Part Time Housekeeping Staff in conjunction with the Housekeeping Manager and Housekeeping Inspectors to ensure the employees have the skills, tools, and knowledge required to perform their job at the highest level while remaining engaged.
• Assists in Managing the Housekeeping schedule to ensure consistency and adequate coverage for all shifts with consideration for the staff requests.
• Ensures the cleanliness of all lodge common areas, including lobbies, bathrooms, hallways, ski locker rooms, and hot tub areas.
• Establishes and demonstrates standards and procedures for Housekeeping staff to include OSHA standards, Safety Standards, Guest Service Standards, and all company SOPs.
• Plans, assigns, and directs work of Housekeeping staff as well as appraises performance, rewards and disciplines staff and addresses any complaints and resolves problems with the Housekeeping Manager and the Housekeeping Inspectors.
• Inspects and evaluates physical condition of establishment. Documenting inspection forms to hold cleaners accountable and to use as recognition or re-training tools.
• Assists the Housekeeping Manager in inventory management and Just In Time (JIT) purchasing.
• Investigates new and improved cleaning instruments and methods, researching green initiatives and products.
• Has working knowledge of equipment and periodically inventories and orders supplies and equipment as required.
• Manage a safe employee and guest environment and ensure required safety meetings and updates are delivered.
• Responsible for establishing all Housekeeping procedures in conjunction with the Lodging Operations Manager and Housekeeping Manager while continuously seeking new ways to improve the current processes.
• Creates and maintains detailed, high quality and accurate Standard Operating Procedures (S.O.P.s) for all Housekeeping lodging operations in conjunction with the Housekeeping Manager.
• Ensures proper and timely communication with the Front Desk regarding owner/guest special requests, early check-ins, late check-outs, and room moves.
• Is responsible for the Housekeeping staff following the established uniform and appearance policies and taking corrective action if necessary.
• Complies with all company policies and procedures.
• Knows the Winter Park Resort Core Values and models them to other employees
• This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• High School Diploma or GED required
• Working knowledge of Microsoft Office & moderate computer functionality required

Experience:

• At least two years of related Housekeeping experience required
• Experience as a supervisor preferred
• Experience at a Mountain Resort Lodging Property preferred
• Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System, WorkDay, and Microsoft Office Suite preferred

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Is honest and demonstrates integrity
• Follows established resort policies and procedures
• Can manage confidential information
• Reports to work exhibiting a professional appearance within defined guidelines
• Is supportive of resort mission and core values
• Sets a positive attitude for others to follow
• Are comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions
• Is organized and capable of performing multiple tasks
• Is trustworthy and self-directed in work tasks
• Sees projects through to completion including follow-ups on any identified issues or long-term concerns
• Can handle a fast-paced working environment
• Is flexible with days and hours of work, based on resort needs
• Prioritizes, and re-prioritizes personal time versus work needs to ensure a good balance in life, and quality of work.
• Every guest encountered will be acknowledged, thanked and invited back
• At the end of the day, you will know you had a positive impact on our guests
• Strive to exceed guest’s expectations
• Fulfills all owner and guest requests in a timely and professional manner.
• Has strong knowledge of the resort/department, products, services, has experienced many of those products and services.
• Listen carefully to owner and guest needs and expectations
• Anticipates & quickly responds to all owner & guest needs and potential concerns
• Always communicate with all vendors in a professional manner.