Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match – up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

Guides are responsible for the safe guiding of Winter Park guests as well as providing and coordinating adventure-based activities. As a guide, you will deliver unparalleled guest service while always focusing on guest experience and safety. Winter Park Guides will tailor experiences to guests and help curate mountain experiences. This position includes a split of outdoor and indoor work as each guide will work as part of a team to achieve the overall resort goals. Guides will work a rotating schedule of guide time and store time.

WAGE:

Hourly Pay: $20

ESSENTIAL DUTIES:

• Responsible for the overall experience of Winter Park guests, including friendly and knowledgeable service, excellent trail selection, group management, and the creation of a fun atmosphere.
• Guide guests on hiking and e-bike tours on designated trails in and around Winter Park Resort.
• Work a rotating schedule of tours and shop coverage as assigned, and base activities as available.
• Follow all policies and procedures that are specific to the activities department, as well as Winter Park Resort policies and procedures.
• Ensure compliance with all laws and company policies concerning workplace safety and work to achieve a zero-incident safety record.
• Perform daily operational checks and basic maintenance of Ebikes, as trained, to ensure safe operation.
• Understand the retail and booking process and assist guests within our store locations.
• Have a working knowledge of RTP and other booking systems. Responsible for accepting payments and making reservations for tours.
• Ability to sell retail and maintain a stocked inventory in a retail setting.
• Maintain a working knowledge of activities within the resort and surrounding community. Help curate adventure experiences for guests.
• Adhere to direct and strict compliance with all safety standards.
• Ability to cross-train and operate summer activities when necessary.
• This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• High school diploma (or equivalent) required.
• Some college desired.

Experience:

• Two years’ experience of working and living in the Fraser Valley or Winter Park Resort
• Guide experience or similar knowledge base
• Some biking experience is helpful but not required

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• First Aid and CPR certified, or able to get certified
• Guest service oriented
• Honest, and follows established policies and procedures
• Organized and attentive to detail
• Hard working, team player
• Strong communication skills
• Able to handle and manage confidential information
• Able to hike over varied terrain in a mountain environment for several hours
• Ability to work a varied schedule and on-call hours